Customer Support Specialist

LOTAMS is one of the most dynamically developing MRO – aircraft maintenance repair and overhaul company in the region.

We are Embraer Authorised Service Centre.

Reference No.: TS/01.2/2025

Responsibilities:

Developing and verifying specifications and requirements for contracts with current and potential clients
Developing and verifying framework service contracts
Ongoing updating and verification of existing agreements and documents
Issuing and substantively controlling invoices related to the provision of services
Continuous monitoring of the invoicing process and the timeliness of sales receipts
Continuous collaboration with client representatives and external entities within the framework of existing agreements
Continuously strive to improve Customer Relations with efficient & prompt service, using own initiative to resolve complex issues
Proactively looks for better ways of working in order to ensure we provide best service to our customers
Works closely with Sales, Marketing, Finance, Quality, Logistics and Production departments to monitor customer requirements throughout the order process, advising Customers & Sales of any change and provide alternatives solutions to meet customer requests
Manage Customer complaints
Maintain Customer Service Processes, standard and key deliverables to support customer centric organization
Partner with all functional areas to ensure best customer experience

Requirements:

Bachelor’s degree or equivalent experience
Minimum 2 years of related experience, preferably in aviation industry
Fluent in English and Polish, additional languages are a plus
Customer-oriented with the ability to adapt and respond to different types of characters
Effective communication skills across all levels of the business

We offer:

Special prices for flight tickets
Flexible forms of employment
Social benefits package
Bonus system

Please be advised that we will respond only to selected offers.

I declare that I agree to the processing by the administrator, which is LOT AIRCRAFT MAINTENANCE SERVICES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄwith its registered office in Warsaw, Komitetu Obrony Robotników Street 45C, 02-146 Warsaw, registered in the Register of Entrepreneurs of the National CourtRegister under the number KRS: 0000352848, kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National CourtRegister, having share capital in the amount of 345 470 104,20 PLN, NIP: 522-294-67-95, REGON: 142321116 my personal data contained in the application formand CV for the recruitment procedure.

The above consent has been given voluntarily.

Customer Support Specialist

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