Customer Service Specialist with Czech

Join our team at Foundever!

We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.

Your daily tasks:

Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support;
Conduct cross-selling to maximize sales opportunities in every interaction;
Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality;
Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform;
Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations;
Offer expert and personalized advice on the brands products, aligned with the brand’s identity and values.

What do we expect from you?

Proficiency in Czech (C2/native) and Proficiency in English (B2/Advanced);
Ability to work efficiently in a multichannel environment;
Proficient in Salesforce and Microsoft Office;
Excellent communication skills and the ability to solve problems quickly and effectively;
Passion for the fashion industry, with basic knowledge of trends and products.

Advantages will be:

Ability to prioritize and plan;
Previous experience in customer service, ideally in the retail or fashion industry (a plus);
Attention to detail;
Sales skills;
Soft skills.

Working conditions:

Contract of Employment;
Basic salary + bonuses;
Work environment: Modern Office in Warsaw Mokotów .

What else should you know?

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
We offer private Medicover insurance;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.

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